Refund Policy

For transparent service, with the published commitment made specific, a no-reason return or exchange may be requested within 30 days after the order is delivered. This structure places the governing condition beside the result it controls.

In plain terms, with the customer-facing result stated first, return authorization must be obtained from support@nubybreeze.shop. nuby bears the approved return-shipping expense for change-of-mind returns, exchanges, quality concerns, damage, defects, wrong shipments, and missing merchandise; instructions or a prepaid label will be provided. The resulting customer expectation is kept direct and readily reviewable.

As an operating standard, with the governing store practice identified, we cannot accept a preference-based return for custom merchandise, clearance or Final Sale goods, gift cards, or opened intimate and hygiene-sensitive products. Quality failures, transit damage, wrong items, missing items, and rights that cannot legally be waived remain protected. This presentation preserves the rule while making its practical operation explicit.

As a published store practice, with the available remedy stated clearly, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days. This formulation keeps the customer action and merchant responsibility aligned.

From a customer-service perspective, with the order stage tied to the rule, cancellation may be requested before shipment. Once the order has shipped, this Refund Policy governs the available return process. This wording connects the controlling order status with the available next step.

Authorized return address: 8821 W Puget Ave, Peoria, Arizona, 85345, United States

Refund and exchange support: support@nubybreeze.shop or 512-909-3761, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubybreeze.shop
Phone: 512-909-3761
Physical address: 8821 W Puget Ave, Peoria, Arizona, 85345, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)